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After sale service commitiment

A. we sold all the products are flawless, new products, and ensure quality assurance period of five years under the non-artificial factors, free maintenance, within one month of products have quality problem

Implemented, the repair, replacement 'or return a warranty service

B. Service fine gauge

1, three packs of service

After the product checking and acceptance, because of the product itself quality problem, we provide free of charge. Repair, replacement, return. If service, for customers to use fault, causing the product cannot be used properly.Our company to provide customers with the lowest factory price. Repair, replacement, return. The service I

2, the service response time

Our company is equipped with the special line service telephone, 247 service, normal service work time 0-1800, 830-1200133, answering customer feedback at any time, guarantee in 3 small. When the scene (include) outside the city to

3, service mode,

Installation services we sending appropriate technical personnel to the scene for free installation and debugging

Free training services we sent 2 technical personnel to the scene to furniture installation, use and maintenance knowledge of ll chatting system

Data transfer service after acceptance of goods, our company technical personnel shall transfer the technical documents about the goods to the user I

After-sales service of our company is equipped with professional after-sales service, and provide the hotline service, door-to-door service  secondary disassembling lifelong technical advisory services, furniture, furniture cleaning service

Product supply services (paid) I

4, service standards, in strict accordance with the rules and the promise of his bid documents

5, maintenance service fee standards

Product warranty period, the product quality problems (except artificial damage or irresistible natural disasters), we do not charge any fee for maintenance services and spare parts, and the door E

Services produced by all costs shall be borne by our company product warranty period, we supply spare parts to customers at the lowest prices (life), such as providing paid services, free life

Consulting, service and product warranty.

6, maintenance ability

Maintenance personnel services staff 35 people, maintenance staff of 113 people

Transportation 10 vehicles of existing services

Accessories and products reserves with professional accessories warehouse, semi-finished products warehouse, finished product warehouse, ensure timely supply

All maintenance personnel maintenance skills through strict professional ethics education and professional skill training

C. Service management mode

After product delivery, acceptance, marketers will copy of the acceptance report sent to the after-sale service department entry. After-sales service software system. And specify under centralized after-sales service staff

A one-to-one service relationship

Goods used within a month, counterpart after-sales service staff to call (1 / month)

Goods used six months later, on the premise of telephone visit, once every 3 months for on-site testing

Every telephone call or on-site testing, the staff must be timely input software system, the related information in order to track after-sales service.

Foshan Weige furniture manufacturing co., LTD